These items are not covered by the warranty for hygiene reasons.Īll returns must be confirmed via the ticket center. Items under the following categories: Sale, Swimwear, Lingerie, and Earrings. Items outside the 30 day warranty time-frame.ģ. We will not accept returns in the following conditions:ġ. Unwashed, unworn and unused item(s) that have not met your expectations within 30 days of receiving. Items received in the incorrect size/color.ģ. Faulty items damaged/broken or stained upon arrival.Ģ. Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:ġ.
Upon receiving, the item will be exchanged with a replacement or will be refunded. Our Customer Service will review your case and offer a return back. Within 30 days of receiving the item, if you are dissatisfied with the order, please follow the warranty process and contact our Support Center for RMA authorization stating: Buy with confidence and enjoy the support you deserve.ģ0 Day Money Back Guarantee & Returns process Reliable, helpful and flexible, HalloBest offers basic technical support over the lifetime of your products.
Return shipping fees will be the customers responsibility in such cases.
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If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. Any free repair needs to be confirmed with the manufacturer via Customer Service. Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. If it is the product quality issue, we will responsible for return shipping reimbursement, if not, customer will pay for the return shipping cost. Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.įor most items, in the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 60 days of receiving it. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. If for whatever reason you would like to return the item within 30 days of receiving it, you may also contact us for a return and refund.
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Please help to send a clear photo or video of the damaged or defective product and the shipping packaging to we need you to return the item, after returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), if the item's value is not worth the be returned, we can issue you full refund or send you a new replacement directly and you do not need to return the item back.ģ0 Day Unconditional Refund Guarantee for Unopened & Unused Items If your item arrives damaged or is not working, please follow the warranty process and contact us within 7 days of the order being received.
please check our Warranty Exemptions and Notes carefully as in below. Most items sold by HalloBest are covered by the following product warranties. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. All items we ship have successfully passed our rigorous Quality Control inspections. We want you to love our products as much as we do. For an estimate of shipping times covering all areas, please reference to Delivery & Shipping Policy If you are in urgent need of your order, please choose Expedient Shipment in your order's checkout. In order to thank your support, we will send a free gift with every order. We are so grateful to have your support and understanding at this special period. If you choose standard shipping, the delivery time is 7-20 business for most European countries, More than 30 business days for the United States.The delivery of parcel is a force majeure that could be affected by political reasons, weather, pandemi, understaffing of the local carriers, unfortunately we cannot control this. It takes us 1-3 business days for us to process the order. We're advising Customers to expect delivery delays due to these force majeure factors. Due to COVID-19 and George Floyd protests, orders from HalloBest to the united states may be delayed.
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